Frequently Asked Questions (FAQs)

Q: WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTOS?

A: Yes. We strive to ensure that every product matches the images displayed on our website. However, slight variations in color, embroidery, embellishments, or fabric texture may occur due to lighting, screen settings, and the handcrafted nature of certain garments.

Q: HOW DO I RECOVER MY FORGOTTEN PASSWORD?

A: If you have forgotten your password, simply click on the "Forgot Password" option on the login page. Enter your registered email address and follow the instructions sent to your inbox to reset your password.

Q: HOW CAN I BE SURE THAT MY ORDER HAS BEEN PLACED SUCCESSFULLY?

A: Once your order has been placed successfully, you will receive an order confirmation email containing your order details. If you do not receive a confirmation email, please contact our customer support team.

Q: CAN I TRACK THE STATUS OF MY ORDER?

A: Yes. You can track your order through the "My Account" section or by using the tracking information provided in your shipping confirmation email.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: We accept secure payments through major credit and debit cards, bank transfers, and other payment options available at checkout, depending on your location.

Q: WHAT ARE THE SHIPPING CHARGES?

A: Shipping charges vary depending on the destination country and the weight of your order. The exact shipping cost will be calculated and displayed during checkout.

Q: HOW LONG DOES DELIVERY TAKE?

A: Orders are usually processed within 1–2 business days. Delivery times may vary depending on your location and selected shipping method. Estimated delivery times are shown at checkout.

Q: CAN I CHANGE OR CANCEL MY ORDER?

A: If your order has not yet been dispatched, please contact us as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.

Q: HOW MANY DELIVERY ATTEMPTS WILL THE COURIER MAKE?

A: Courier partners generally make two delivery attempts. Please ensure that your shipping address and contact information are accurate to avoid delays or returned parcels.

Q: WHAT ARE THE BENEFITS OF CREATING AN ACCOUNT WITH NURJENNA.COM?

A: Creating an account allows you to:

• Track your orders easily.

• View your order history.

• Save and manage shipping addresses.

• Update your account information.

• Enjoy a faster checkout experience.

Q: WHAT IF THE PRODUCT I WANT IS OUT OF STOCK?

A: Products that are unavailable will either be marked as "Out of Stock" or temporarily removed from the website. Once restocked, they will become available for purchase again.

Q: WHAT IS YOUR RETURN POLICY?

A: We accept returns for eligible items in accordance with our return policy. Products must be unused, unworn, and returned in their original condition with tags attached. Please contact our support team to initiate a return request.

Q: WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

A: If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery with photos of the issue, and we will work to resolve it promptly.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes. We ship worldwide. International shipping charges and estimated delivery times are calculated at checkout. Customs duties and taxes, if applicable, are the responsibility of the customer.

Q: HOW CAN I CONTACT CUSTOMER SUPPORT?

A: You can reach our customer support team through the Contact Us page or by emailing us. We are happy to assist you with any questions regarding your order or products.